Privacy Policy

1. Information About the Collection of Personal Data and Contact Details of the Controller

1.1

Thank you for visiting our website and for your interest in Balmeri.
This Privacy Policy explains how we collect, use, and protect your personal data when you use our website. Personal data refers to any information that can identify you directly or indirectly.

1.2

The data controller responsible for processing personal data under the UK General Data Protection Regulation (UK GDPR) is:

Balmeri
Email: support@balmeri.com

The controller determines the purposes and means of processing your personal data.

1.3

For security reasons and to protect the transmission of confidential information (such as orders or enquiries), this website uses SSL/TLS encryption. You can recognise an encrypted connection by the “https://” prefix and the padlock symbol in your browser.

2. Data Collection When Visiting Our Website

When you visit our website without registering or placing an order, we automatically collect certain technical data that your browser transmits to our server (“server log files”), including:

  • Pages visited

  • Date and time of access

  • Data volume transferred

  • Referring URL

  • Browser type and version

  • Operating system

  • IP address (anonymised where possible)

This data is processed based on our legitimate interest in ensuring website security, stability, and performance (Article 6(1)(f) UK GDPR).

3. Cookies

We use cookies to improve functionality, user experience, and website performance.

Cookies are small text files stored on your device. Some cookies are deleted when you close your browser (session cookies), while others remain stored for a defined period (persistent cookies).

Cookies may collect information such as:

  • Browser type

  • IP address

  • Website usage behaviour

You can control or disable cookies through your browser settings. Please note that disabling cookies may limit certain website features.

4. Contacting Us

If you contact us via email or a contact form, we collect the personal data you provide (such as your name and email address).

This data is processed solely to respond to your enquiry and manage related communication.

  • Legal basis: Article 6(1)(f) UK GDPR (legitimate interest)

  • If the enquiry relates to a contract: Article 6(1)(b) UK GDPR

5. Account Creation and Contract Fulfilment

When you create an account or place an order, we process personal data such as:

  • Name

  • Billing and shipping address

  • Email address

  • Payment details (processed securely via third-party providers)

This processing is necessary to fulfil the contract (Article 6(1)(b) UK GDPR).

Personal data is retained only for as long as required by tax and commercial law obligations, after which it is securely deleted unless further retention is legally required.

6. Email Marketing & Newsletter

If you subscribe to our newsletter, we will use your email address to send you updates, promotions, and brand news.

You may unsubscribe at any time by:

Legal basis: Article 6(1)(a) UK GDPR (consent).

7. Data Processing for Order Fulfilment

To complete your order, we may share your personal data with:

  • Shipping and courier partners (for delivery)

  • Payment service providers (e.g. Shopify Payments, PayPal, Stripe)

Data is shared only to the extent necessary to process and deliver your order.

Legal basis: Article 6(1)(b) UK GDPR.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data (Art. 15)

  • Rectify inaccurate data (Art. 16)

  • Erase your data (Art. 17)

  • Restrict processing (Art. 18)

  • Data portability (Art. 20)

  • Object to processing, including direct marketing (Art. 21)

  • Withdraw consent at any time (Art. 7(3))

You may also lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data is being misused.

To exercise any of these rights, contact us at support@balmeri.com.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations. Once these periods expire, data is securely deleted.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes. The latest version will always be available on our website.

Balmeri
Email: support@balmeri.com
Effective date: 2026